WhatsApp CRM for B2B teams in Lebanon and the Gulf
LeadsMind is a WhatsApp CRM: your team's WhatsApp conversations, pipeline, calls and tasks in one workspace, on your own WhatsApp Business number. Templates, consent and opt-outs follow Meta's rules, and a reply can move the deal forward by itself.
What is a WhatsApp CRM?
A WhatsApp CRM is customer relationship management software that keeps WhatsApp conversations on the same record as the contact, the deal and the follow-up tasks, so a team can sell on WhatsApp without losing track of who said what.
Unlike the WhatsApp Business app on one phone, a WhatsApp CRM connects a business number to a shared workspace through WhatsApp's Business Platform. Several people can work the same conversations, opt-outs are enforced, and the history stays with the company when a rep leaves.
LeadsMind by Virtual Minds is a WhatsApp CRM built for teams selling into Lebanon and the Gulf, where many business relationships start and continue on WhatsApp. It also finds and scores the companies to message, so the CRM is not empty on the first day.
What LeadsMind's WhatsApp CRM does
A team inbox on your own number
Conversations arrive in an inbox inside LeadsMind on your workspace's WhatsApp Business number, not on personal phones.
Approved templates to start
Open a conversation with a template Meta has approved, written in Arabic, English or French, then reply freely while the 24-hour window is open.
Consent and STOP, handled
Record each person's agreement on the contact before you send them a first template. A reply of STOP opts them out, and sending stays blocked until they write START.
One timeline per contact
Every message sits on the contact's timeline beside calls, notes, tasks and stage changes, so whoever picks up the deal sees the whole story.
A reply moves the deal
When a prospect replies on WhatsApp, the deal moves to the next stage by itself. Owners and admins choose the stages, or switch the rule off.
A number per rep on Growth
Starter connects one number the team shares. Growth and Enterprise give each rep their own, and owners and admins still see every conversation.
WhatsApp Business app or a WhatsApp CRM?
The WhatsApp Business app is free and works well for one person on one phone. A WhatsApp CRM earns its place when a team sells from the same conversations.
| What you need | WhatsApp Business app | LeadsMind |
|---|---|---|
| Who answers | Whoever holds the phone or one of its linked devices | Each rep under their own seat, so the timeline shows who said what |
| First message to a new contact | Any message, typed on the phone | An approved template, once the person's agreement is recorded |
| Opt-outs | Tracked by hand | STOP opts the person out and blocks further sends |
| Pipeline and follow-ups | Labels on chats | Deals, stages, tasks and notes on the same contact |
| Call notes | Kept by hand | Upload a call recording for a transcript and AI coaching |
| Finding new customers | Not included | Search and score companies in Lebanon and the Gulf |
| Where the history lives | On the phone and its backup | On the contact's timeline, hosted in the EU |
Meta's rules, in plain words
Every business number on WhatsApp's Business Platform follows Meta's WhatsApp Business Messaging Policy. These four rules shape how a team sells on it, and LeadsMind's inbox is built around them.
- Opt-in first: you may message someone only if they gave you their number and agreed to receive WhatsApp messages from your business.
- Templates to start: a business opens a conversation with a message template that Meta has approved.
- The 24-hour window: after a person's last message you can reply freely for 24 hours; after that, only an approved template can restart the conversation.
- Stop means stop: a request to opt out, made on WhatsApp or anywhere else, must be respected.
How a WhatsApp deal moves in LeadsMind
- 01
Find the company
Search companies in Lebanon and the Gulf, keep those with a mobile number on their listing, and sort them by fit score.
- 02
Open the conversation
Once the person has agreed to hear from you, for example on a first call, record their consent and send an approved template from the deal.
- 03
Reply, log and follow up
Replies land in the inbox and on the timeline, the deal moves a stage, and after you log a call LeadsMind suggests the next task.
WhatsApp CRM questions
What is a WhatsApp CRM?
A WhatsApp CRM is software that keeps WhatsApp conversations on the same record as the contact, the deal and the follow-up tasks. It lets a team share a business number or give each rep their own, see every reply in context, and follow WhatsApp's rules on templates, consent and opt-outs.
Can I use my own WhatsApp Business number?
Yes. The inbox runs on your workspace's own WhatsApp Business number, which you connect in LeadsMind's settings. Starter connects one number the team shares and Growth connects one number for each rep; the free plan has no WhatsApp number.
Does LeadsMind work with the WhatsApp Business API?
Yes. LeadsMind connects your number to WhatsApp's Business Platform, the API side of WhatsApp Business, through its messaging provider, so you do not need to build anything. The templates you can send are the ones Meta approved for your number, and the 24-hour window is applied for you.
Can several people answer the same WhatsApp number?
Yes. On a shared number everyone in the workspace sees the conversations and replies under their own seat, so the timeline shows who said what. On Growth each rep has their own number, visible to that rep and to the workspace's owners and admins.
How do I send the first WhatsApp message to a new prospect?
Make sure the person has agreed to hear from your business, record that consent on their contact, then send one of your approved templates from the contact or the deal. When they reply you can write freely for 24 hours, and a reply of STOP opts them out.
Does it work for teams in Dubai and the UAE?
Yes. The WhatsApp inbox and the CRM work the same way for teams in the UAE as in Lebanon, and messages and templates can be written in Arabic, English or French. The company database is strongest in Lebanon, so UAE teams can import their own contacts by CSV and ask us for a segment.
Run your WhatsApp sales from one inbox
Start with your website: LeadsMind finds the companies worth messaging and drafts the first WhatsApp message. Connect your number when you move to a paid plan.