Terms of Service

These terms are an agreement between Virtual Minds Ltd, registered in the Abu Dhabi Global Market (ADGM), Abu Dhabi, United Arab Emirates ("we", "us"), and the business that creates a LeadsMind workspace ("you"). By creating an account, joining a workspace or using LeadsMind, you accept them. Our Privacy Policy explains how we handle personal data and forms part of these terms.

LeadsMind is for business use. You must be at least 18, and if you accept these terms for a company you confirm you may bind it. A separate signed agreement with us takes precedence over these terms where the two differ.

• The person who creates a workspace is its owner and decides who joins it and with which role.
• Each seat is for one named person. Do not share sign-in details; you are responsible for what happens under your accounts.
• Keep your account details accurate, and tell us at team@virtualminds.tech if you suspect someone else has access.

• Each plan, including the Free plan, comes with seats, monthly lead credits and other limits shown in Settings → Billing. Searching is free; a lead or a company's contact details cost one credit the first time your workspace reveals, saves, pushes or logs against them. Monthly credits reset each calendar month and unused ones do not carry over. One-off top-ups apply as described when you buy them.
• Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. Prices exclude taxes.
• You can cancel at any time; the plan runs to the end of the period already paid. Fees are not refunded except where the law requires it.
• If a payment fails and is not resolved, we may lock the workspace: you can still read your data, but not add to it, until the account is settled.
• We may change prices with at least 30 days' notice; a change applies from your next renewal.

The companies and people in LeadsMind's shared database are collected from public sources and remain ours. While you have a workspace we give you a limited, non-exclusive, non-transferable right to search them and to use the records you reveal for your own business-to-business sales and marketing. You may not:

• sell, rent, publish or pass the data to anyone outside your workspace;
• copy it in bulk, by script, scraping or any other automated means, or try to get around the reveal limits;
• use it to build or improve a database, directory or product that competes with LeadsMind;
• contact people for anything other than a genuine business offer relevant to their role.

The database does not export on any plan. You can export the contacts you added or imported yourself, and your deals, from Pipeline → Contacts → Export.

Business information changes all the time. We do not promise that any record is complete, current or correct, or that it will lead to a sale.

You decide whom you contact and how, and you are responsible for doing it lawfully. In particular you must follow the data protection, electronic-marketing and anti-spam rules of the countries your contacts are in, honour every request to stop contacting someone, and stop contacting them through LeadsMind as well.

WhatsApp

Messaging through a connected WhatsApp number is subject to Meta's WhatsApp Business terms and policies. You must have the consent those policies require before messaging someone, use approved templates to start a conversation, and accept that Meta may restrict or ban a number that breaks its rules.

Call recordings

Before you record a call or upload a recording, you must tell the other person it is recorded and get their consent where the law requires it. Recording laws differ by country, and the duty to comply is yours.

What you put into your workspace (your own contacts, notes, deals, messages and recordings) stays yours. You give us permission to host, process and display it only as needed to run LeadsMind for you, and we act as your processor for any personal data in it, as described in our Privacy Policy.

You confirm you have the right to upload that data and a lawful basis for processing it. Do not upload sensitive personal data (such as health, religious or financial details) that LeadsMind is not designed to hold.

Research suggestions, ideal-customer profiles, coaching notes and drafts are produced by AI models and can be wrong, incomplete or inappropriate. Review them before you rely on them or send them to anyone. You are responsible for what you send.

You may not use LeadsMind to:

• send spam, harass anyone, or send content that is unlawful, deceptive or offensive;
• break any law, or anyone else's rights, including privacy and intellectual property rights;
• upload malware, probe or test the security of the service without our written permission, or overload it;
• reverse-engineer the service, or access it other than through the interface and APIs we provide;
• resell or give access to LeadsMind to people outside your workspace.

LeadsMind relies on services such as WhatsApp, Stripe, Google and AI model providers. Their availability and terms are outside our control, and a change on their side can change or interrupt a LeadsMind feature.

You can stop using LeadsMind and close your workspace at any time. We may suspend or close a workspace that breaks these terms, puts the service or other customers at risk, or remains unpaid. Where reasonable we will warn you first and give you a chance to fix the problem.

When a workspace closes, the right to use the LeadsMind database ends. Export the contacts and deals you own before closing; we delete workspace data as set out in the Privacy Policy.

We work to keep LeadsMind available and secure, but we provide it "as is" and "as available", without any warranty that it will be uninterrupted, error-free or fit for a particular purpose, to the extent the law allows.

To the extent the law allows, neither side is liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill, and our total liability under these terms is limited to the fees you paid us in the 12 months before the claim, or USD 100 if you use the Free plan. Nothing here limits liability that cannot be limited by law.

You will cover us against claims from others that arise from your data, your outreach or your breach of these terms.

LeadsMind changes as we build it: features may be added, changed or removed. We may update these terms and will move the effective date at the top; for a material change we will tell workspace owners at least 30 days before it applies. Continuing to use LeadsMind after that means you accept the new terms.

These terms are governed by the laws of the Abu Dhabi Global Market, and the ADGM Courts have exclusive jurisdiction over any dispute arising from them. If any part is found unenforceable, the rest still applies. You may not transfer these terms without our consent; we may transfer them to a successor of the LeadsMind business.

Contact: Virtual Minds Ltd, Abu Dhabi Global Market (ADGM), Abu Dhabi, United Arab Emirates, team@virtualminds.tech.